Pak Gem Privacy Policy – How We Protect Your Data

1. Introduction

Pak Gem operates a sports betting and casino platform designed specifically for players in Pakistan. When you use the platform — whether to bet on cricket, PSL matches, T20 internationals, explore the casino section or simply browse — you interact with systems that process data. This Privacy Policy sets out, in plain language, what personal data we hold about you, why we hold it and how we keep it safe.

We believe that players deserve a clear and honest explanation of data practices — not a document full of legal language designed to obscure rather than inform. This policy is written in straightforward English so that any Pak Gem user can understand it without needing a legal background.

If you have questions about anything in this policy, or if you want to exercise any of your rights as a data subject, please contact us using the details provided in Section 13.

2. Data We Collect

Pak Gem collects different categories of personal data depending on how you interact with the platform. The main categories are:

We do not collect sensitive categories of personal data such as health information, religious beliefs or political views unless you voluntarily provide such information in a support communication, in which case it is used only to address your query.

3. How We Collect Your Data

Personal data reaches Pak Gem through several different channels:

• Direct submission: You provide data directly when you register an account, complete identity verification, make a deposit, request a withdrawal or contact our support team.
• Automated collection: Technical data is collected automatically each time your device connects to the Pak Gem platform — including IP address, device identifiers and browser information. This happens through standard web server logs and session tracking.
• Cookies and similar technologies: We use cookies and local storage to remember session state, maintain login status and understand how different parts of the platform are used. See Section 9 for full details.
• Third-party payment processors: When you deposit via JazzCash, Easypaisa, Raast or bank transfer, a payment reference or confirmation is shared with us by the payment processor to confirm the transaction. We do not receive or store your full payment credentials.
• Identity verification partners: If you are required to submit identity documents, these may be processed through a verification partner. The result — pass or fail — is shared with Pak Gem, along with the relevant document details required for compliance purposes.

4. How We Use Your Data

Every piece of data we hold has a specific, documented purpose. We do not collect data simply because we can — it must serve a genuine function in operating the platform or protecting our players. The main purposes for which we process your personal data are:

• Account management: Creating and maintaining your Pak Gem account, verifying your identity and processing your login securely.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and keeping an accurate transaction history for your account.
• Platform delivery: Providing sports betting markets — including cricket, PSL, T20 internationals and football — along with casino games, live dealer titles and promotional offers.
• Customer support: Responding to queries, resolving disputes and maintaining a record of communications to ensure consistency in our support service.
• Fraud prevention and security: Detecting unusual account activity, identifying potential collusion or bonus abuse, and preventing unauthorised access to player accounts.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling behaviour and applying any limits or exclusions you have requested.
• Legal and compliance obligations: Maintaining records as required by applicable law, responding to lawful requests from authorities and conducting anti-money laundering checks.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and to make improvements to features, navigation and content.
• Promotional communications: Sending you information about relevant bonuses, promotions and platform updates — but only if you have opted in to receive such communications. You can opt out at any time through your account settings.

5. Payment Data and PKR Transactions

All financial transactions on Pak Gem are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, relevant payment reference information is captured to reconcile the transaction and maintain an accurate account balance. The following points apply specifically to payment data:

• We store a reference identifier and transaction amount for each deposit and withdrawal — not your full payment credentials (such as a complete JazzCash PIN or bank account password).
• Payment methods must be registered in your own name. We use the payment reference details you provide to verify that the payment method belongs to you, which is a standard anti-fraud and anti-money laundering requirement.
• Transaction records are retained for the period required to comply with applicable financial record-keeping obligations. This is typically longer than the general account data retention period.
• If you request a withdrawal, the payment details you submit are used solely to send your funds to the correct account. We do not use withdrawal payment details for any other purpose.

Supported payment methods through which transaction references may be shared with Pak Gem include:

6. Sharing Your Data

Pak Gem does not sell your personal data to third parties. We do not share your information with advertisers, data brokers or marketing networks. Your data is only shared in the following limited and necessary circumstances:

• Payment processors: Transaction references are exchanged with JazzCash, Easypaisa, Raast and our banking partners solely to process deposits and withdrawals in PKR.
• Identity verification partners: When you submit identity documents for account verification, those documents are processed by our verification partner. The partner operates under strict data processing agreements and is not permitted to use your data for any purpose other than completing the verification check.
• Fraud detection services: Anonymised or pseudonymised technical data — such as device fingerprints or IP reputation scores — may be checked against fraud detection databases to protect the integrity of the platform and your account.
• Legal and regulatory authorities: We will disclose personal data where we are required to do so by a valid legal obligation, court order or lawful request from a competent authority. We will not disclose more data than is strictly required by such a request.
• Internal group companies: Where Pak Gem operates as part of a group structure, data may be shared internally for operational, compliance or IT support purposes. All group entities are bound by the same data protection standards as set out in this policy.

Any third party that processes data on our behalf is bound by a data processing agreement that prohibits them from using your data for their own purposes, requires them to apply appropriate security measures and obliges them to delete your data when it is no longer needed for the agreed purpose.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with legal and compliance obligations. The general retention periods that apply to different categories of data are:

• Account and identity data: Retained for the duration of your active account and for a period of up to five years after account closure, to satisfy record-keeping requirements and to handle any disputes or legal claims that may arise.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping practice.
• Activity and betting data: Betting history, game session data and responsible gaming tool usage is retained for up to three years after your last active session, unless a longer period is required for dispute resolution.
• Support communications: Live chat transcripts and email correspondence are retained for up to two years from the date of the interaction.
• Technical and log data: IP addresses, device logs and session metadata are retained for up to twelve months unless flagged for fraud investigation, in which case the relevant records may be retained longer.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to any individual account. Anonymised aggregate data — for example, platform usage statistics — may be retained indefinitely as it does not constitute personal data.

8. Security Measures

Protecting your personal data is something we take seriously. Pak Gem applies a range of technical and organisational security measures to safeguard the information we hold:

• Encryption in transit: All data transmitted between your device and the Pak Gem platform is protected using TLS (Transport Layer Security) encryption. This applies to login, deposits, withdrawals and any other interaction that involves personal or financial data.
• Encryption at rest: Sensitive data stored in our databases — including identity documents and payment references — is encrypted at rest using industry-standard encryption.
• Access controls: Access to systems containing personal data is restricted on a need-to-know basis. Staff members who do not require access to personal data as part of their role are not granted it. Access logs are maintained and reviewed regularly.
• Two-factor authentication: Internal systems that handle personal data are protected by multi-factor authentication requirements for all staff.
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments to identify and address vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected users as promptly as possible and take immediate steps to contain and remedy the breach.

9. Cookies and Tracking Technologies

Pak Gem uses cookies and similar technologies — including local storage and session identifiers — to make the platform work properly and to understand how it is being used. Here is a summary of the types of cookies we use:

• Essential cookies: These are required for the platform to function. They handle your login session, keep your betting slip active and maintain your account preferences. Without these cookies, core platform features would not work correctly.
• Analytics cookies: We use anonymised analytics to understand which pages are visited most, how users navigate through the platform and where they encounter difficulties. This information is used to improve the platform experience. Analytics data is not linked to your personal account.
• Preference cookies: These remember choices you have made — such as language preference or your most recently visited sections — so you do not have to set them again on your next visit.
• Security cookies: Short-lived cookies used for fraud detection and to protect against cross-site request forgery (CSRF) attacks during login and payment sessions.

You can manage cookie settings through your browser. Disabling essential cookies will prevent the platform from working correctly. Disabling analytics or preference cookies will not affect your ability to place bets, play games or manage your account.

10. Your Rights Over Your Data

You have a number of rights in relation to the personal data Pak Gem holds about you. These rights are summarised below:

To exercise any of these rights, please contact our support team using the details in Section 13. We will respond to all valid requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a data request, to ensure we do not disclose your information to an unauthorised party.

Please note that certain rights — particularly the right to erasure — may be limited where we are required by law to retain data for a specified period. In such cases we will explain which data must be retained and why.

11. Minors and Age Restrictions

Pak Gem is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and account review process specifically to prevent underage access.

If we become aware that an account belongs to a person under 18, that account will be closed immediately and any data collected will be deleted in line with our data retention procedures, subject to any legal obligations that may require us to retain records of the underage access incident itself.

If you believe that a minor has registered on the Pak Gem platform, please contact us immediately so that we can investigate and take appropriate action.

12. Changes to This Privacy Policy

Pak Gem may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes — particularly those that affect how we collect or use your data in a material way — we will attempt to notify registered users via the contact details on their account before the changes take effect.

We encourage you to review this policy periodically to stay informed of how we are protecting your information. Continuing to use the Pak Gem platform after a revised policy has been posted constitutes your acceptance of the updated terms.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with our support team. We are available around the clock and will respond in plain, clear English.

Email us at: [email protected]

For account-specific questions about data held on your Pak Gem account, it helps to have your registered mobile number ready when you contact us so that we can locate your account quickly and handle your request efficiently.

For questions about responsible gaming tools and self-exclusion, please also visit our dedicated Responsible Gaming page. For general platform questions, the FAQ page covers many common topics including deposits, withdrawals and account management.